Orders must be submitted by Friday at midnight (12 o'clock am) for pickup/delivery on the following Monday.
When will my meals be ready for pick up/delivery?
Orders that are delivered to our complimentary pick up locations will be available for pick up on Monday's between the hours of 2 pm – 8 pm.
Hours vary based on location. See Pickup Locations for details. Home delivery occurs between 2 pm – 8 pm.
How are my meals prepared?
Your meals are prepared in a licensed commercial kitchen by our professionally trained chefs. All of our staff is serve safe certified to ensure safe food handling practices.
Where do you source your ingredients?
We hand select all of our ingredients each week, using fresh, never frozen ingredients. We take pride in sourcing our ingredients locally, supporting Michigan businesses whenever possible.
Can I customize my meals to fit my specific macros?
Yes, choose “Custom Meals” on our home page to build your meals based on your macros.
How do I heat my meals?
Microwave instructions: loosen lid & heat for 1-2 minutes. Oven instructions: remove from container, heat for 10 minutes at 350°F.
Tell me about the containers.
Our containers are BPA free, microwavable, dishwasher safe, freezer safe and recyclable. However, they are not oven safe. We recommend removing the contents from the container and placing it in an oven safe container/tray before heating in this manner.
Can I choose my delivery time?
Unfortunately, no. Our delivery routes are selected based on the most efficient routes for our delivery drivers.
Will I be notified before home delivery?
Yes, you will receive a text from your delivery driver when they are on their way with an estimated time of arrival.
Do I need to be home to receive my order?
Yes, someone must be present to receive the order.
What if I’m not home when the delivery arrives?
If someone is not home to receive the order, your order will be delivered to the nearest complimentary pick up location for you to pick up. In the event that your meals are re-routed to one of our pick up locations, the delivery fee will not be refunded. Orders must be picked up by the end of business day on Monday.
Do you offer shipping?
No, currently we only offer local pick up and delivery.
How long are my meals good for?
Our meals remain fresh for 7 days after they’ve been prepared if they are appropriately stored and refrigerated. Please refer to the best by date on your meal to ensure best taste.
Can I freeze my meals?
Yes, meals can be frozen, although for best taste, we recommend eating them fresh!
Are subscriptions billed weekly?
Yes, the day you set up your subscription, will be the day your subscription auto-drafts each week.
Will my subscription auto renew?
No, after your subscription has ended you will need to place a new order to continue receiving your meals.
Can I cancel my subscription?
Subscriptions cannot be cancelled; however, we are happy to postpone your delivery if you need to do so. If you are on a weekly payment plan, your payment will still be processed and that weeks order will be added to the end of your subscription.
Is there a minimum requirement to order?
Yes, there is a minimum requirement of 10 meals per week.
Do you offer vegetarian or vegan meal options?
Yes, choose “Vegetarian Meals” on our home page to view the vegetarian and vegan meal options.
Are your meals gluten free? What major allergens are considered when preparing my meals?
The majority of our meals are gluten free. However, our menu is not 100% gluten free. Please note that our meals are prepared in a kitchen that is not free of all gluten. A few select meals have soy and/or dairy in them. Please see product description of signature meals to view any major allergens.
What forms of payment do you accept?
We accept Visa, MasterCard, Discover, American Express, and PayPal.
Can I cancel my order?
Yes, all cancelations must be submitted via email by 5 o’clock pm on Friday. Please allow 5-7 business days to process your refund.
What is your return policy?
Due to perishable goods, all sales are final and we do not accept returns. If there is an issue with your order, please contact us immediately via email at firstname.lastname@example.org. Gift cards are non-refundable.